If the issue continues, please reach out to customer support for further assistance. Watching through a remote desktop or virtual environment such as via Citrix can cause video playback issues or a lack of audio to be transmitted. VIRTUAL ENVIRONMENTS (CITRIX E.G.) / REMOTE DESKTOP

Try clicking this and/or the volume UP key.

There often is a 'mute' key on the keyboard for muting audio on laptops.

Confirm that the speakers are plugged into the correct port on the back of the computer.

System Volume link under Sound to display the Volume Mixer dialog box.

Confirm the volume is turned up on the speakers. You can set the master system volume for your Windows laptop to be louder or.

Confirm speakers are plugged in and powered on.

If you are not able hear audio on a YouTube video the issue is system-wide with your computer/device. I DO NOT HEAR AUDIO ON YOUTUBE (OR VERY LOW AUDIO) VIDEO EITHER

Confirm all audio icons under all applications are not muted.

Confirm the Device (leftmost item) has volume slider pulled all the way to the top.

NOTE: You can resize the Volume Mixer by pulling the edge of the window so you can see ALL applications using audio on your computer.

Right click your mouse on the audio Speaker Icon.

There is a speaker icon next to the computer clock in lower right corner of screen on Windows computers.

I HEAR AUDIO ON YOUTUBE VIDEO BUT NOT IN MY PROGRAM! This can confirm whether this lack of audio is an issue with your computer or within the program. If there is very low or no audio coming through your program, please click on this link to open in a new window and click on any video on the main page to confirm you are able to hear audio. and then it talls me that I need to install the mixer device at the add hardware in the control panel but when I try to install there is nothing there that says active mixer device. If you still are not hearing audio in your program - please see troubleshooting steps below: Hello, my volume control will not open simply because is says there is not active mixer devices available. Please click on the 'Reload Video' button located at the lower left corner of your program viewer, it looks like this:

My volume mixer won t open